Top Vibe

Shipping Policy

Delivery time varies depending on the location:

Metropolitan Area (Medellín, Bello, Itagüí, Envigado, Sabaneta, La Estrella):

• Cost: $8,000
• Time: Between 1 and 2 business days

Regional Level:

• Cost: $10,000
• Time: Between 1 and 3 business days

National to Main Cities (Bogotá, Cali, Pereira):

• Cost: $16,500
• Time: Between 1 and 3 business days (once the order is approved)

National to Non-Main Cities:

• Cost: Subject to verification and possible adjustment

Important Notes:

• Carrier: Interrapidísimo
• We will send you a message with the tracking number to monitor your order.
• Delivery times depend on the carrier.
• Orders received after 5:00 p.m. will be processed the following business day.

The warranty period for our garments is 30 days, counting from the date the customer receives the product. Once the claim is received, the product will be reviewed, and a response will be provided within a maximum of 15 business days.

The warranty period for our garments is 30 days, starting from the date the customer receives the product. Once the claim is submitted, the product will be inspected, and a response will be provided within 15 business days.

If the garment has a defect and it can be repaired, we will proceed with the repair. If the garment cannot be repaired, a product exchange will be arranged. If the defect occurs again, the customer may choose between a new replacement or an alternative solution.

Important note: Products purchased on promotion, during events such as "Tax-Free Day" or at special prices, are not eligible for exchanges or returns.

• Hand wash in cold water with a mild soap.
• Do not use bleach or softeners.
• Do not wring or twist; only remove excess water.
• Dry in the shade, avoiding direct sun exposure.
• Do not tumble dry.
• Do not iron.