Shipping policy

Delivery Conditions and Times for Duluva:

Shipments within the Metropolitan Area (Medellín, Bello, Itagüí, Envigado, Sabaneta, La Estrella):

  • Shipping cost: $8,800
  • Delivery time: Between 1 and 2 business days
  • Carrier: Interrapidísimo

Regional Shipments:

  • Shipping cost: $11,000
  • Delivery time: Between 1 and 3 business days
  • Carrier: Interrapidísimo

National Shipments to Main Cities (Bogotá, Cali, Pereira):

  • Shipping cost: $18,000
  • Delivery time: Between 1 and 3 business days, once the order is approved

National Shipments to Non-Main Cities:

  • Shipping cost: Subject to verification and possible adjustment
  • Carrier: Interrapidísimo

Important Notes:

  • Carrier: Interrapidísimo
  • We will send you a message with the tracking number so you can track your order.
  • Delivery times depend on the carriers, so we cannot guarantee an exact timeframe. However, we ensure your order is processed as quickly as possible.
  • Business days are Monday to Friday. Orders received after 5:00 p.m. will be processed the following business day.
  • If you place an order during the weekend, it will be processed the next business day.
  • Once your order is shipped, we will send you the tracking number so you can monitor its status at all times.