Who are we?

At Duluva, we were born with a clear purpose: to transform experiences into real solutions. We are a women's underwear brand that combines comfort, style and versatility in each garment. We are passionate about innovating so that every woman feels authentic, confident and connected to herself.

More than just a brand, Duluva is a community that understands, supports and celebrates women at every stage of their lives. We want to be part of your everyday life, offering you clothes that reflect who you are and make you feel fulfilled.

Frequently Asked Questions

How to place an order on the website?

To place an order at Duluva:

Select the products you wish to purchase.

Fill in the necessary data for shipping:

  • Name of the person receiving.
  • Citizenship card.
  • Cell phone number.
  • Full address.

Proceed with payment using any of our enabled methods.

Once the order is processed, we will send you a message with the tracking number so you can track the shipment.

How long does shipping take?

We explain our Duluva delivery conditions and times:

Shipping to Metropolitan Area (Medellin, Bello, Itagui, Envigado, Sabaneta, La Estrella)

  • Shipping cost: $8,000.
  • Delivery time: Between 1 and 2 business days.
  • Conveyor: Very fast.

Regional level shipments:

  • Shipping cost: $10,000.
  • Delivery time: Between 1 and 3 business days.
  • Carrier:
    Very fast.

Domestic Shipping to Major Cities (Bogotá, Cali, Pereira):

  • Shipping cost: $16,500
  • Delivery time: Between 1 and 3 business days, once the order has been approved.

Domestic Shipping to Non-Main Cities:

  • Shipping cost: Subject to verification and possible adjustment.
  • Conveyor: Very fast.

Important Notes:

  • Conveyor: Very fast.
  • We will send you a message with the tracking number so you can track your order.
  • Delivery times depend on the carriers, so we cannot guarantee an exact time frame. However, we make sure that your order is processed as quickly as possible.
  • Business days are Monday through Friday. Orders received after 5:00 pm will be processed the next business day.
  • If you place an order over the weekend, it will be processed the next business day.
  • Once your order is dispatched, we will send you the tracking number so you can follow its status at all times.

What payment methods are available?

At Duluva we offer you multiple options so that you can make your payments easily, safely and conveniently:

1. Credit Cards
We accept major credit cards: Visa, MasterCard, American Express, Diners Club International, Codensa,
• Pay in up to 48 installments.
• Instant accreditation.

2. Bank Transfer with PSE
Make direct payments from your checking or savings account through PSE.
• One-time payment.
• Instant accreditation.


3. Cash Payment with Efecty
If you prefer to pay in cash, we will provide you with a reference number so you can make your payment at the nearest Efecty point.
• One-time payment.
• Instant accreditation.

What should I do if my product has a defect?

Warranty Policy
If the product is defective: The warranty period for our garments is 30 days, counting from the date the customer receives the product. Once the claim is received, the product will be reviewed, and a response will be provided within a maximum of 15 business days.

If the item has a defect and it is possible to repair it, we will proceed with the repair. If the item cannot be repaired, we will arrange for the product to be exchanged. If the defect is repeated, the customer may choose between receiving a new exchange or an alternative solution.

Important note: Products on promotion, purchased during events such as "VAT-free day" or with special prices, are not subject to exchange or return.

Shipping Costs for Guarantees: Shipping costs for the process of reviewing and/or exchanging garments are the responsibility of the customer, who must send it to the address indicated by Duluva. In the event that a defect covered by the guarantee is confirmed, Duluva will be responsible for sending the garment back to the customer.

What to do if you want to exchange a garment?

Returns and Exchange Policies
At Duluva, we want you to feel completely satisfied with every item of clothing you purchase. That's why we offer you up to 30 calendar days to request an exchange if the product does not meet your expectations.
In order for us to process your request, it is important that the garments meet the following conditions:
• They must be in perfect condition, retaining their labels, original tags and packaging intact.
• For safety and hygiene reasons, we do not accept exchanges or returns on panties, bodysuits, swimwear thongs or weekday kits. However, if any of these products have a manufacturing defect, we will apply the provisions set out in our warranty section.
Exchange options:
• For products of the same value: We will make the exchange without generating additional charges or refunds.
• For lower value products: We will send you a voucher with the remaining balance, which you can use through our WhatsApp channel
• For higher value products: It will only be necessary to cover the difference between the products.
At Duluva, our goal is to be there for you and ensure that you have a unique experience every step of the way. We are here to help!

About us