Terms and conditions of use

Welcome to Duluva. These terms and conditions govern the use of our website www.duluva.co . We invite you to read them carefully, as by browsing our site and making purchases, you accept these provisions.

On our platform, you can explore, learn about, and purchase our exclusive collections designed to make every woman feel special and unique.

Contact
If you have any questions, comments, or need assistance, we'd be happy to help. Email us at info@duluva.com

Prices
The prices indicated on our website include VAT and other applicable taxes. Before confirming your purchase, you will be able to see the total cost, including shipping costs, if applicable.

Product Availability
At Duluva, we do our best to keep our inventory up to date, but unexpected issues may occasionally arise. If the product you selected is unavailable after you place your order, we will inform you promptly.

In the event of a partial cancellation due to inventory shortage, you can choose between accepting partial delivery or returning the shipped products following our exchange and return policy.

Secure Payments
You can make your purchases through the following options:

  • Credit cards (Visa, Mastercard, among others).
  • PSE.
  • Cash payment (at Efecty)

If you detect any improper charges or suspicious activity on your card, we ask that you report it immediately by writing to us at info@duluva.co so we can take the necessary measures.

Our site operates on a secure server, protecting your data and ensuring reliable transactions.

Order Confirmation
Upon completing your purchase, you will receive an email confirming your order details. This will begin our shipping process to get your order to you as quickly as possible.

Delivery and Shipping
We strive to deliver your orders in perfect condition and as quickly as possible. Please be sure to enter a complete and correct address so we can deliver to you during business hours (8:00 am to 6:00 pm).

  • Delivery time: Delivery will be made within an estimated time according to our Shipping section, which you can consult at www.duluva.co .
  • Notifications: We will keep you informed about the status of your order by email.

If you are not present at the time of delivery, the order can be left at the gate of the address indicated.

Returns and Right of Withdrawal
At Duluva, we want you to be completely happy with your purchase. Therefore, you can exercise your right of withdrawal and return the products within five (5) business days of receipt, provided the following conditions are met:

  • Garments must be unworn, in perfect condition, with tags and in their original packaging.
  • For hygiene reasons, we do not accept returns on pantyhose, except for manufacturing defects.

The refund will be processed to the same payment method you used and may take up to thirty (30) calendar days.

Product Warranty
Our priority is to offer you quality garments. Therefore, all purchases come with a sixty (60) day warranty from receipt.

The warranty does not cover damage caused by misuse, accidents, or natural wear and tear. To request a warranty, please contact our customer service team. They will review your case and respond within a maximum of fifteen (15) business days.

Intellectual Property
All content on our website, including photographs, text, designs and trademarks, is the property of DULUVA. Reproduction, distribution or use without express authorization is prohibited.

Modifications to the Terms and Conditions
Duluva reserves the right to update and modify these terms at any time. We recommend that you review them regularly to stay informed of any changes.

At Duluva, we are committed to offering you a warm, safe experience filled with details that reflect our essence. Thank you for trusting us and being part of our community.